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Whether you’re discovering original art for the first time or adding to an established collection, you may have questions about how Annapurna Art works. This page covers the most common topics buyers ask about — from setting up your account and paying securely, to understanding shipping, artwork authenticity, and how to get help with an order. If you don’t find what you’re looking for here, the support team is available around the clock to help.

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Getting Started

Creating an account is free and takes only a few minutes. Visit https://annapurnaart.com and click Login in the site header. From the account page, choose the option to register as a new user and fill in your details — including your name, username, email address, and a password. Once you submit the form, your account is active immediately and you can start browsing, saving, and purchasing right away.For a detailed walkthrough, see the Account Setup guide.
Use your Wishlist to save artworks you want to revisit later. On any artwork listing, click the Wishlist or heart icon to add it to your saved collection. You can access your wishlist anytime by clicking Wishlist in the site header.To make sure your wishlist persists between sessions, log in to your account before saving items. For more detail on using the wishlist and cart together, see Wishlist & Cart.
When an artwork is marked SOLD, it means another buyer has already purchased that piece and it is no longer available. Because most works on Annapurna Art are original, one-of-a-kind pieces, each listing is unique and cannot be restocked once sold.If you see an artwork you love, add it to your cart promptly to secure it before it sells.

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Payments & Security

Annapurna Art supports the following payment methods at checkout:
  • Khalti — available for buyers in Nepal
  • Credit / Debit Card — accepted worldwide
  • Stripe — secure international payment processing for buyers outside Nepal
All three options are available directly at checkout. Simply select the method that suits you best and follow the on-screen prompts to complete your purchase.
Yes. Annapurna Art is a global marketplace that connects collectors worldwide with artists from Nepal and beyond. International buyers can pay using a Credit/Debit Card or Stripe. Shipping is handled by Annapurna Art’s logistics specialists and is paid for by the buyer at checkout. The platform supports delivery to international destinations, so wherever you are, you can own a piece of original art.
Yes. All transactions on Annapurna Art are processed through trusted, industry-standard payment gateways — Khalti, Credit/Debit Card networks, and Stripe. These providers use encryption and secure protocols to protect your financial details. Annapurna Art does not store your card or payment information directly on the platform. You can shop with confidence knowing that your data is handled securely at every step.

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Shipping & Delivery

Annapurna Art aims to deliver orders within up to 30 days from the date of purchase. Delivery timelines can vary depending on your location and the complexity of safely packaging and shipping an original artwork. Once your order has been dispatched, you can track its progress through your account’s order history. If you have specific delivery concerns, contact the support team for guidance.
If your artwork arrives in a damaged condition, contact the Annapurna Art support team as soon as possible. Document the damage with photographs of both the artwork and the packaging before disposing of any materials — this evidence is important for resolving your case. Reach the support team by phone at +977-9743255589 or +977-9763695945. The team is available 24/7 and will work with you to find the best resolution.
If you have any concern with your order — including questions about your delivery or the condition of your artwork — contact the Annapurna Art support team directly. The team is available 24/7 at +977-9743255589 or +977-9763695945 and will work with you to find the best resolution for your situation.

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Artwork & Artists

Yes. Annapurna Art is committed to curating original, authentic works from verified artists. Every artist on the platform goes through a review process, and the platform emphasises artistic merit, originality, and quality as its primary curation standards. When you purchase through Annapurna Art, you are buying a genuine original work from a verified artist.
Visit the Artists directory to browse all artists on the platform. Each artist profile shows their verified artworks, specialty, and available pieces. If you have a specific question about an artist or their work, reach the support team at +977-9743255589 or +977-9763695945 and they will be happy to help.

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Support

The Annapurna Art support team is available 24/7 to help with any questions or issues you encounter. You can reach them by phone:
  • +977-9743255589
  • +977-9763695945
Whether you need help with an order, have a question about an artwork, or want guidance on finding the right piece, the team is ready to assist at any time of day.