Delivery Timeline
Allow up to 30 days from the date you place your order for your artwork to arrive. Delivery time depends on factors including the origin of the artwork, your delivery address, and international customs processing.Annapurna Art is based in Bhaktapur, Nepal, and ships artwork globally. Orders to nearby destinations may arrive sooner, while deliveries to more distant locations may require the full 30-day window.
How Shipping Works
After you place your order, the process unfolds in two clear stages:Artist Packages the Artwork
Annapurna Art notifies the artist that a sale has been made. The artist carefully packages the original work to protect it during transit. Artists focus entirely on safe packaging — all other logistics are handled by Annapurna Art.
Annapurna Art's Specialists Arrange Delivery
Annapurna Art’s specialist shipping team takes over once the artwork is packaged. They select appropriate carriers, handle all documentation (including any international customs paperwork), and arrange collection from the artist. The team’s expertise ensures your artwork is treated with the care it deserves throughout its journey.
Artwork Is Dispatched to You
Your artwork is dispatched to your delivery address. For international shipments, the package clears customs before reaching you. Keep an eye on your email for any updates or delivery notifications from Annapurna Art or the carrier.
Shipping Costs
Shipping costs are borne by the collector (buyer) and are calculated based on your delivery location, the size of the artwork, and the shipping method required. The applicable shipping cost is shown during checkout before you complete payment.Annapurna Art does not add hidden fees to your order. The shipping cost displayed at checkout is transparent and final. There are no additional handling charges from Annapurna Art’s side.
International Shipping
Annapurna Art ships artwork to collectors worldwide. The platform’s specialist team has experience navigating international freight requirements and customs regulations, so your purchase can reach you regardless of where you are located.Global Reach
Annapurna Art ships from Bhaktapur, Nepal to destinations across the world. International collectors are welcome and fully supported.
Customs and Documentation
The Annapurna Art shipping team handles customs documentation on your behalf, reducing delays and ensuring your artwork complies with import requirements in your country.
Specialist Handling
Original artworks — especially paintings, sculptures, and mixed-media pieces — require careful handling. Annapurna Art’s specialists are experienced in packing and transporting fine art.
24/7 Support
If you have questions about a shipment at any point, Annapurna Art’s support team is available around the clock at +977-9743255589 or +977-9763695945.
What Happens If Your Artwork Arrives Damaged?
Although Annapurna Art takes every precaution to ensure your artwork arrives in perfect condition, damage during transit can occasionally occur. Follow these steps if your delivery arrives in a damaged state:Document the Damage Immediately
Take clear photographs of the damaged outer packaging before opening it fully, then photograph the artwork itself, capturing all visible damage from multiple angles.
Keep All Packaging
Retain every piece of packaging — outer box, inner wrapping, foam, and any other materials. Do not dispose of anything until the claim is resolved.
Contact Annapurna Art Support
Reach out to the Annapurna Art support team as soon as possible — ideally within 48 hours of receiving the delivery. Contact them at +977-9743255589 or +977-9763695945. Provide your order details and share the photographs you have taken. The team is available 24/7 and will guide you through next steps.
Shipping Summary
| Detail | Information |
|---|---|
| Delivery window | Up to 30 days from order |
| Who handles logistics | Annapurna Art specialist team |
| Who handles packaging | The artist |
| Shipping cost | Paid by the collector (buyer) |
| International shipping | Available worldwide |
| Support | 24/7 — +977-9743255589 / +977-9763695945 |